Frequently Asked Questions
Everything you need to know about your Vival Studios shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $150, while a flat rate of $8.95 applies to orders below that threshold.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size will fit me best?
Every product page features a detailed 'Size Guide' with specific measurements. As our collections range from slim to oversized fits, we recommend checking the model's measurements and the specific garment dimensions provided.
What payment methods do you accept?
Vival Studios accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are your garments manufactured?
We pride ourselves on ethical production. Our garments are designed in-house and manufactured in certified factories that adhere to fair labor practices and high-quality craftsmanship standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.