Returns & Exchanges
At Vival Studios, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in original condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our studio inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing